Agfa HealthCare joins the ranks of leading technology companies certified under the SCP Standards.
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. We proudly share our achievement and our on-going commitment to continually meeting the requirements essential to delivering top quality service and support.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Grace Feliciano, SVP Client Services North America, Agfa HealthCare.
“Our Client Services team, and indeed the entire company, can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.
SCP defines best practices for delivering world-class technology service and support, quantify performance levels and establish a framework for continuous improvement. Our Client Services organization is committed to delivering this level of excellence.”
Achieving certification under the SCP Standards requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements essential to delivering top quality service and support. The SCP Standards measure factors such as corporate commitment and strategy, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the service and support operation. To maintain certification, companies must demonstrate their commitment to excellence through annual certification audits.
Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.