AGFA HealthCare has been recognized by KLAS Research for significant satisfaction gains. Customer satisfaction with AGFA’s Enterprise Imaging VNA and XERO® Viewer has increased significantly over the past 18 months, with both solutions named Best in KLAS 2025 winners.

Report highlights:

• Significant Gains: customer satisfaction with AGFA’s VNA increased by 13 points on a 100-point scale over the past 18 months – the largest improvement in the segment. Both VNA and Viewer were named Best in KLAS 2025 winners.
• Top Scores: XERO® Viewer achieved a 90.0 score, and the Enterprise Imaging VNA reached 87.4 points.
• Customer Endorsements: respondents praised AGFA for better QA and upgrades, stronger EHR integration and web viewing, and more open dialogue. Customers also noted improved responsiveness, executive check-ins, and proactive account teams.
• Future Outlook: customers are optimistic about the roadmap, with particular confidence in cloud and AI developments.

In September 2025, one interviewed customer – from a position of Chief of Radiology – said:

“AGFA HealthCare’s support and overall customer service are getting better, and we are seeing AGFA HealthCare becoming more involved. They seem to be cleaning up some of the challenges they have had in years past and looking ahead with cloud and AI. We have talked with them about their RUBEE platform, and while I am not sure what the future holds, it is good to see the direction they are going.”

A PACS Administrator interviewee, commented in September 2025.

“The market is moving toward the cloud, though I don’t know that we are ready to make that jump. It is early to say, but I can see us looking at disaster recovery and maybe more things down the road. AGFA HealthCare has been good at talking with us about our path and sharing what they are doing. It doesn’t feel like those conversations are from a sales point of view. It is more that AGFA HealthCare is making sure we know our options. They have also talked about AI and the platform, and we will explore that as we start to add AI in the future.”

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Learn more in the KLAS Enterprise Imaging 2025 Report.