AGFA cares about their customers and whether it be transitions to upgrades or new improvements, they’re always there. They’re always on the floor with us, ready to roll. They trained all the radiologists in the first couple days as to what to do and how to navigate the new system and I really appreciated that on the floor; the all hands on-deck contact with the AGFA staff.
We work at many different sites. We cover six major hospitals, over 20 outpatient clinics, and countless other places that we work for breast imaging. We might have 50 plus radiologists working at the same time during the day. The EI platform allows us the tools and mechanisms to communicate better with our colleagues to improve patient care. If people have questions when they’re on-call or when they’re on a specific rotation that’s covering the ER or inpatient service and I’m reading mammograms, they have the ability to contact me with the collaborator tool, share a case with an accession number or a medical record number, or through the XERO viewer and just say, “Hey, can you take a look at this case?”
That allowed us to collaborate better. Real work, real time. And honestly, I look at all the help that we’ve gotten and I feel like I really don’t know how I could be more efficient on a system. I really appreciate AGFA for all they do.