Up and running with nearly zero downtime
After backing up the previous PACS servers, installing the new Enterprise Imaging servers, and running online and offline tests, KAMC and AGFA HealthCare were ready for the go-live of the new platform. Thanks to the careful preparation and teamwork, this was achieved with nearly zero downtime, in March 2021.
“Both our team and the AGFA HealthCare team were on-hand for the first 96 hours, and they quickly dealt with any small hiccups. Thanks to their cooperation, the system was fully operational by the second week,” explains Dr. Rawah. “Despite the 10-year gap in technology between our previous PACS and Enterprise Imaging, the adoption was very smooth, likely due to the very user-friendly Enterprise Imaging interface, and the 24/7 technical support.”
Training during the COVID-19 pandemic also presented some unique challenges. “We had to avoid clustering and overcrowding, so on-site staff training was spread out over three to four weeks. Then one-on-one training with the AGFA HealthCare engineers was carried out for specific software like nuclear medicine, cardiology and musculoskeletal imaging,” Dr. Rawah describes.
Today, the basic functions for all of the sub-specialties are working perfectly, says Dr. Rawah. Over 100 staff members use the platform, including physicians, technicians, receptionists, quality facilitators and administrators.