Looking at the broad span of our sites and our systems, it was clear that we needed to offer uniformity for our interactions with our end users. This meant one system that would give our frontline staff, clinicians and physicians the same experience, as ‘customers’. And of course, our patients as well should all have the same level of experience, across the board.
To achieve this, we knew we needed a single, unified system, even before we knew what that would look like.
Our health system is very large, and we had a lot of disparate systems: with multiple vendors, versions and cores. This made our workflows disjointed. Consequently, the requirements for our enterprise imaging solution centered around four parts.
- Firstly, we needed a system that could handle our high image volume, while unifying multiple packs of cores across the United States.
- Then, the solution had to handle multiple electronic medical records (EMRs).
- Thirdly, it had to be able to understand users across multiple active directory trees.
- And finally – the most difficult and possibly most important requirement – was that the system had to be capable of taking on multiple medical record number (MRN) pools.