Together, we learn

Hands-on coaching, role-specific programs, and continuous learning give your teams the skills and confidence to excel with Enterprise Imaging. Collaborate at our Customer Experience Center, build in-house champions, earn CE credits, and access on-demand resources anytime, anywhere.

Empower your teams today.

Continual Care for Consistent Performance

AGFA HealthCare’s Continual Care Service Program helps you get maximum value from your Enterprise Imaging system in the first year after launch and continuing every year. With ongoing optimization, tailored configuration, expert training, and dedicated support, keep your system performing reliably and continuing to evolve with your needs.

Keep your system optimized year after year with the Continual Care Ongoing Service (SMA), featuring two annual visits per year.

Adoption That Empowers. Optimization That Endures.

Once your solution is live, the journey doesn’t stop—it evolves. Guided by our Customer Success Team , your organization gains the insight, support, and best practices to maximize performance and keep teams confident and satisfied. The result: accelerated adoption, sustained performance, and long-term success.

• Clinical User Adoption: Ongoing guidance helps you continuously assess and refine workflows, so users stay confident, efficient, and empowered.
• Standardized Best Practices: Proven processes scale seamlessly across your enterprise, building consistency and performance into every department.
• Future-Ready: With easy-to-add imaging services, your solution grows with you, expanding as your needs evolve.

Let’s elevate your performance.

A Learning Hub for Your Enterprise Imaging Journey

Partnering with AGFA HealthCare connects you to a dynamic community of healthcare IT professionals. Through ongoing education and real-world insights, you gain guidance and inspiration to drive continuous improvement.

• AHUG (AGFA HealthCare User Group): Collaborate, learn, and grow at our annual users conference.
• ACE Community: Join peer discussions, expert-led webinars, and practical use-case sessions.
• Insights & Influence: Access industry updates and customer stories. Participate in surveys, advisory boards, and beta programs to help shape what’s next.

Connect & grow.

Your Hub for Immersive EI Training

Watch, learn, and collaborate at our Customer Experience Center in Orlando, Florida. With ASRT-approved system administrator training, your team earns continuing education credits while building in-house expertise for lasting success.

Training options include:

• Application System Administrator
• EI Advanced Hanging Protocol Administrator
• Advanced Clinical Trainer

Start your training journey.

Business Continuity Support You Can Count On

In healthcare, keeping your systems operational is important.. AGFA HealthCare’s managed Business Continuity & Disaster Recovery (BCDR) service helps keep your Enterprise Imaging systems resilient against network, power, or data center disruptions. With regular failover tests, monitoring, and dedicated support, we help you make sure that your recovery plans work when you need them, so that you meet your Recovery Time Objectives and maintain uninterrupted patient care.

Safeguard your imaging environment.

Reliable performance

Your Enterprise Imaging database powers your AGFA HealthCare solution. Having a skilled AGFA HealthCare database analyst on board to proactively monitor, maintain, and optimize your system helps keep it running fast, reliable, and secure.

Choose the service level that fits your needs: DB Health for quarterly health checks and security patches or Database Managed Services, which also provides comprehensive reporting, monitoring, and proactive fine-tuning.

Get started today.

Protecting Performance, Proactively

In healthcare, every second counts—and your IT infrastructure must keep pace. GRIP® services deliver continuous, intelligent monitoring of your Enterprise Imaging environment, spotting issues before they affect performance, productivity, or the delivery of patient care. With 24x7x365 tracking of key system parameters, GRIP helps prevent downtime, detect and resolve incidents early, and keeps your clinical ecosystem running smoothly.

A choice between two service levels provides you with the flexibility to either leverage your in-house IT expertise or have our specialists manage alerts to help bridge skill gaps. The result: greater availability, efficient workflows, and confidence that your systems are ready whenever care depends on them.

See how GRIP® keeps you Ahead

Safer Systems. Smarter Care

Organizations cannot afford security gaps. One missed update may expose systems to malware or ransomware, and patching every device takes time that your IT team does not have. Patching and Endpoint Managed Services keep AGFA HealthCare systems more secure, up to date, and performing optimally, allowing your staff to focus on what matters most, patient care.

Simplify your Cybersecurity.