The Sparrow Health System teams agree that the support from AGFA HealthCare has been a critical element in the success of their Enterprise Imaging journey. “During implementation, there were some issues and frustrations. We had daily meetings with the AGFA HealthCare team, who were very responsive, kept track of the issues, and provided consistent feedback. This is very important whenever you are rolling out something new with a vendor. We continue to work closely with them: they are a great team to work with,” describes Ms. Chown.
Ms. Holloway agrees: “We love the partnership we have with our Account Manager and Client Executive. We can talk to them about what we need to do and how to do it. They give us options, they are clear on what we can and can’t do, and how to make it happen.”
“They feel like a part of Sparrow Health System, working with us on brainstorming, providing feedback and more. Their partnership and collaboration have been very important for us to keep moving forward,” concludes Ms. Skok.