Dr Dimmock has seen a dramatic increase in the number of reports she can file a day with EI. “All of the information is displayed on one screen, providing more of the patient’s medical history without needing to scroll. This, along with the voice recognition, makes the reporting much quicker. I can now file up to 800 reports a day, even though I only work part time.”
All staff are now using the voice recognition technology, which, combined with the other efficiencies within the system, has meant the average number of reports staff can file every minute has increased from 5 to 8. “The voice recognition is quite incredible,” explains Oakes. “Our clinicians put it to the test and speak as quickly as they can, some have strong accents, and it still manages to pick up the correct words with accuracy.”
While PAHT has been more fortunate than most, with a much smaller backlog, their staff were still having to work flat-out, in order to stay on top of the work. Now, they have eliminated the backlog, which only took a few weeks, and are able to report the cases “live” while the patients are still at the hospital. Townrow said: “At the start we couldn’t believe it, we were watching the backlog drop off the screen.”
Staff are now also able to take regular breaks, which improves their working day and potentially their attention to detail. This increases job satisfaction, helping with staff retention and attraction.
In addition to the patient and staff benefits, the trust is also reaping the financial rewards of the new platform. Townrow says: “We’ve been able to redeploy typist to other positions and have also saved a considerable amount in image storage costs, as all images are stored centrally which reduces duplication. We would have had to spend £25,000 every couple of years to increase our storage but now we don’t need to do that.”