The four Luxembourg hospital groups went operational with the archive between June 9 and July 9, 2021. Despite the Covid-19 pandemic, the implementation went smoothly, due to the careful planning and full participation of all the stakeholders.
“The workshops that were part of the competitive dialogue process played a big part in the project’s success. Whether we were discussing use cases or very technical aspects of the infrastructure, the right players were always there, including from the hospitals.
This enabled a lot of transparency on what the hospitals wanted, and what the technology would allow. If a hospital asked for something that wasn’t possible, the vendors’ experts could explain why.
This was key for managing expectations in a project with multiple stakeholders,” Géraldine describes.
“It was not always an easy process,” adds Christophe. “When you bring several experts into a discussion, they need to find ways to listen to each other and think beyond their own area of expertise. There are many different perspectives in a large-scale and complex project such as this one, and each is valid.”
“Whenever you have a major IT project, there will be surprises, but we were prepared for them. For example, the evolution of imaging towards more precision scanning impacted imaging volumes beyond our forecasts. But mostly our expectations and projections were confirmed.”