Agfa HealthCare Wins Award for Exceptional Service Quality
Company earns international recognition at technology industry benchmarking conference
- Press release
- Mortsel, Belgium / Greenville, US
- October 20, 2009 16:00
Agfa HealthCare, a leading provider of IT-enabled clinical workflow and diagnostic imaging solutions, announces today that it was honored with a five-year award for exceptional service quality at SERVICE 800’s recent Customer Satisfaction Executive Conference. This annual forum is a gathering of technology executives from around the world who have a common interest in measuring and benchmarking service performance delivery.
SERVICE 800, with offices in the US, Europe and Asia, designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with customers within hours or days of service events. Presented at SERVICE 800's annual forum, the award to Agfa HealthCare marked five or more years of performing at, or above industry-wide benchmark levels and for proving its commitment to service excellence.
"We're proud to be recognized by SERVICE 800 for our commitment to focusing on our customers' needs," says Jeff Merrill, Vice President of Agfa HealthCare's Service Organization in theUnited States. "By participating in SERVICE 800's benchmark standard practice methodologies, Agfa HealthCare continues to improve service performance and quality."
Agfa HealthCare's worldwide support capabilities help its customers maximize their investments, optimize their performance and costs, and enhance the delivery of their patient care. The company's service organization employees are guided by the principles of customer accountability, organization teamwork, employee ownership of the customer experience, and the highest levels of professionalism. Agfa HealthCare works with SERVICE 800 to benchmark customer satisfaction and ensure ongoing service delivery improvements.
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